TERMS OF SERVICE

Last updated: July 5, 2026

These Terms of Service (“Terms”) govern your access to and use of Praxigen’s website, platform, software, tools, features, and related services (collectively, the “Services”).

These Terms are entered into by and between you, whether personally or on behalf of an organization (“you,” “your,” or “User”), and Praxigen, Inc., a Delaware corporation (“Praxigen,” “Company,” “we,” “us,” or “our”).

By accessing or using the Services, creating an account, clicking to accept these Terms, or otherwise using Praxigen, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

If you are using the Services on behalf of a healthcare practice, clinic, company, or other organization, you represent and warrant that you have authority to bind that organization to these Terms.

You may contact us at:

Praxigen, Inc.
17 Carolin Rd
Montclair, NJ 07043
United States
Email: team@praxigen.dev

1. OUR SERVICES

Praxigen provides software tools designed to help healthcare providers and administrative teams manage prior authorization workflows, including payer requirement lookup, documentation checks, case tracking, appeal drafting, insights, and related workflow support.

Praxigen may provide features that use artificial intelligence, machine learning, natural language processing, search, document analysis, or automated drafting technologies.

The Services are intended for business and professional use by healthcare organizations, administrative teams, and authorized users. The Services are not intended for consumer use, emergency medical use, or direct patient-facing medical decision-making.

2. NO MEDICAL, LEGAL, INSURANCE, OR BILLING ADVICE

Praxigen provides workflow software and informational tools only.

The Services do not provide medical advice, diagnosis, treatment, legal advice, insurance advice, billing advice, coding advice, or coverage determinations. Praxigen does not practice medicine, provide healthcare services, act as an insurance company, act as a payer, or make prior authorization or coverage decisions.

Any outputs generated by the Services, including payer requirement summaries, documentation checks, appeal drafts, suggested language, or insights, are for informational and workflow support purposes only.

You are solely responsible for reviewing, validating, editing, approving, and submitting any materials generated or assisted by the Services. You remain responsible for all clinical, billing, coding, compliance, payer submission, and patient-care decisions.

Praxigen does not guarantee that any prior authorization request, appeal, claim, coverage request, or payer submission will be approved, accepted, reimbursed, or resolved favorably.

3. USER ACCOUNTS AND AUTHORIZED USERS

To access certain Services, you may need to create an account. You agree to provide accurate, current, and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree not to share account credentials, allow unauthorized access, or use another person’s account without permission.

You must promptly notify us at team@praxigen.dev if you believe your account has been compromised or used without authorization.

4. CUSTOMER DATA AND USER CONTENT

You may submit, upload, enter, transmit, or otherwise provide information, documents, text, files, case details, clinical information, insurance information, prior authorization information, feedback, or other materials to the Services (“Customer Data”).

As between you and Praxigen, you retain ownership of Customer Data. You grant Praxigen a limited, non-exclusive, worldwide license to access, use, host, process, transmit, display, and analyze Customer Data solely as necessary to provide, maintain, secure, support, and improve the Services, comply with law, and enforce these Terms.

You represent and warrant that you have all rights, permissions, consents, authorizations, and legal bases necessary to submit Customer Data to the Services and to permit Praxigen to process it as described in these Terms and our Privacy Policy.

5. PROTECTED HEALTH INFORMATION AND HIPAA

Praxigen is designed for use by healthcare providers and may process health, insurance, coverage, clinical, or prior authorization-related information submitted through the Services.

To the extent any information submitted to the Services constitutes protected health information under HIPAA (“PHI”), Praxigen will only process such PHI as permitted by an applicable customer agreement, Business Associate Agreement (“BAA”), pilot agreement, or other written authorization.

You must not submit PHI to the Services unless your organization has authorized such use and, where required, a BAA or other applicable written agreement is in place.

If there is a conflict between these Terms and an executed BAA between Praxigen and a covered entity or business associate, the BAA will control with respect to PHI.

You are responsible for ensuring that your use of the Services complies with HIPAA and any other laws, regulations, contracts, payer requirements, institutional policies, or professional obligations applicable to you or your organization.

6. AI FEATURES AND OUTPUTS

The Services may include AI-powered features that generate, summarize, classify, search, extract, compare, suggest, or draft content (“AI Outputs”).

AI Outputs may be inaccurate, incomplete, outdated, biased, unsupported, or otherwise unsuitable for your intended use. You are solely responsible for reviewing and validating all AI Outputs before relying on them or submitting them to any payer, patient, provider, insurer, government agency, or third party.

You agree not to treat AI Outputs as final medical, legal, billing, coding, insurance, or compliance advice.

You are responsible for ensuring that AI Outputs are accurate, appropriate, complete, and compliant with applicable law and payer requirements before using them.

Praxigen may use third-party service providers, including AI infrastructure or model providers, to provide certain AI features. Our processing of personal information is described in our Privacy Policy.

7. FEEDBACK

If you provide suggestions, comments, ideas, improvements, requests, or other feedback about the Services (“Feedback”), you grant Praxigen a perpetual, irrevocable, worldwide, royalty-free right to use, copy, modify, distribute, and otherwise exploit such Feedback for any purpose without restriction or compensation to you.

Feedback does not include PHI or Customer Data submitted for use in the Services.

8. PAYMENTS, SUBSCRIPTIONS, AND PILOTS

Certain Services may be offered on a paid basis, including subscriptions, pilot fees, access fees, implementation fees, or other charges.

If you purchase paid Services, you agree to pay all fees described at checkout, in an order form, invoice, pilot agreement, or other written agreement.

Unless otherwise stated in a written agreement, fees are due when charged and are non-refundable.

We may use Stripe or another third-party payment processor to process payments. By making a payment, you agree that your payment information may be processed by our payment processor in accordance with its terms and privacy policy.

You are responsible for all taxes, duties, assessments, or similar charges arising from your purchase or use of the Services, except taxes based on Praxigen’s net income.

For pilots, trials, beta access, or early access programs, Praxigen may modify, suspend, or discontinue features at any time. Pilot, trial, beta, or early access Services may be incomplete, experimental, or subject to additional limitations.

9. ACCEPTABLE USE

You agree not to use the Services to:

a. violate any law, regulation, contract, payer rule, professional obligation, or third-party right;
b. submit information that you do not have the right or authorization to submit;
c. submit PHI unless authorized by your organization and, where required, covered by a BAA or other written agreement;
d. use the Services to make final medical, legal, billing, coding, insurance, or coverage decisions without appropriate human review;
e. misrepresent AI Outputs as independently verified, final, or guaranteed;
f. upload malicious code, viruses, malware, or harmful content;
g. interfere with, disrupt, overload, or compromise the Services or related systems;
h. attempt to gain unauthorized access to the Services, accounts, systems, data, or networks;
i. reverse engineer, decompile, disassemble, scrape, crawl, or otherwise attempt to extract source code, models, prompts, architecture, datasets, or non-public information, except to the extent such restriction is prohibited by law;
j. use the Services to build, train, benchmark, or improve a competing product or service without our written permission;
k. copy, resell, sublicense, rent, lease, distribute, or commercially exploit the Services except as expressly permitted by Praxigen;
l. remove or alter proprietary notices;
m. use the Services in a way that could harm patients, providers, payers, Praxigen, or any third party.

10. INTELLECTUAL PROPERTY

Praxigen and its licensors own all rights, title, and interest in and to the Services, including software, workflows, designs, interfaces, models, prompts, documentation, trademarks, logos, content, features, and technology.

Subject to these Terms, Praxigen grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

No rights are granted except as expressly stated in these Terms. You may not use Praxigen’s name, logos, trademarks, or branding without our prior written permission.

11. PRIVACY

Your use of the Services is subject to our Privacy Policy and Cookie Policy, which explain how we collect, use, disclose, and protect personal information.

If an executed BAA applies to PHI, the BAA will control with respect to PHI.

12. THIRD-PARTY SERVICES

The Services may integrate with, link to, or rely on third-party services, platforms, APIs, hosting providers, payment processors, AI providers, analytics providers, or other vendors.

We are not responsible for third-party services, and your use of third-party services may be subject to separate terms and privacy policies.

Praxigen does not guarantee the availability, accuracy, security, or performance of third-party services.

13. SERVICE AVAILABILITY AND CHANGES

We may modify, update, suspend, discontinue, or restrict access to the Services or any feature at any time.

We do not guarantee that the Services will be uninterrupted, error-free, secure, available at all times, or free from data loss.

We may perform maintenance, updates, or changes that affect availability or functionality.

14. DISCLAIMERS

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRAXIGEN DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND RELIABILITY.

PRAXIGEN DOES NOT WARRANT THAT THE SERVICES OR AI OUTPUTS WILL BE ACCURATE, COMPLETE, ERROR-FREE, UNINTERRUPTED, SECURE, OR SUITABLE FOR YOUR PARTICULAR PURPOSE.

PRAXIGEN DOES NOT GUARANTEE ANY PRIOR AUTHORIZATION APPROVAL, APPEAL SUCCESS, CLAIM PAYMENT, REIMBURSEMENT, COVERAGE DETERMINATION, CLINICAL RESULT, OR BUSINESS OUTCOME.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRAXIGEN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRAXIGEN’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PRAXIGEN FOR THE SERVICES IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Praxigen and its officers, directors, employees, contractors, agents, affiliates, and suppliers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

a. your use or misuse of the Services;
b. your Customer Data;
c. your violation of these Terms;
d. your violation of applicable law, payer requirements, HIPAA, privacy laws, or professional obligations;
e. your unauthorized submission, use, disclosure, or processing of PHI or other sensitive information;
f. your reliance on, submission of, or failure to review AI Outputs;
g. your violation of any third-party rights.

17. TERM AND TERMINATION

These Terms remain in effect while you use the Services.

We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms, created risk or potential liability, used the Services unlawfully, failed to pay required fees, or otherwise used the Services in a way that may harm Praxigen, users, patients, providers, payers, or third parties.

You may stop using the Services at any time.

Upon termination, your right to access and use the Services will end immediately. Sections that by their nature should survive termination will survive, including intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, and miscellaneous provisions.

18. GOVERNING LAW

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

If you are using the Services on behalf of an organization and a separate written agreement with Praxigen specifies different governing law, that separate written agreement will control for that relationship.

19. DISPUTE RESOLUTION

Before filing any claim, you and Praxigen agree to try to resolve the dispute informally by contacting the other party in writing.

You may contact us at team@praxigen.dev.

If the dispute is not resolved within thirty (30) days after written notice, either party may bring a claim in the state or federal courts located in New Jersey, and each party consents to the personal jurisdiction and venue of those courts.

To the maximum extent permitted by law, you and Praxigen agree that any dispute will be brought only on an individual basis and not as a class action, collective action, consolidated action, private attorney general action, or representative proceeding.

20. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we update these Terms, we will revise the “Last updated” date above. Your continued use of the Services after updated Terms are posted means you accept the updated Terms.

If we make material changes, we may provide additional notice where required by law.

21. ELECTRONIC COMMUNICATIONS

By using the Services, creating an account, submitting forms, or emailing us, you consent to receive communications from us electronically.

You agree that electronic communications, notices, agreements, disclosures, and records satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, contracts, orders, and records.

22. MISCELLANEOUS

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable order form, pilot agreement, BAA, or other written agreement, constitute the entire agreement between you and Praxigen regarding the Services.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of our rights.

You may not assign or transfer these Terms without our prior written consent. Praxigen may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

There is no joint venture, partnership, employment, agency, fiduciary, or franchise relationship between you and Praxigen as a result of these Terms or your use of the Services.

23. CONTACT US

If you have questions about these Terms, please contact us at:

Praxigen, Inc.
17 Carolin Rd
Montclair, NJ 07043
United States
Email: team@praxigen.dev